Receiving keys is not the same as having a working electricity supply and correctly recorded water account. A unit may have an installed meter but still require a supplier contract, network action or account update.
Before planning occupancy, build a utility record for the exact apartment. Keep physical connection, administrative account changes and the first verified bill as separate milestones.
Identify what is already installed
Ask the project team for the electricity supply number, meter location and serial number, current connection status and any outstanding request reference. Record whether the apartment has its own supply or uses a shared or temporary arrangement.
For water, identify the service provider, account reference and whether billing is individual or managed through the building. EYDAP procedures apply within its service area; they should not be presented as the procedure for every Greek municipality.
Photograph meter identifiers and readings at handover without exposing personal account information in public images. Match the identifiers to the unit and handover protocol. Do not rely on a photograph of a lit room as proof that the permanent supply is in the buyer’s name.
Separate the electricity distributor from the supplier
HEDNO/DEDDIE’s official “myDEDDIE services” page describes requests for new low-voltage connections and other network actions, including supply separation and permanent conversion of a construction-site connection. It also describes application tracking and representative authorization. These are network-service functions; opening or changing a retail electricity contract must be checked with the chosen electricity supplier. Official service page, undated, checked 15 September 2026.
Ask the engineer which network or electrical-certification steps remain necessary for this unit. Ask the supplier for its current document requirements, contract terms, deposits and activation conditions. Do not treat an application acknowledgement as confirmation that electricity is available.
If someone coordinates the process for you, identify who handles the network request, who handles the supplier contract and which authorization each requires. There should be one owner-facing list of outstanding actions, even when several organisations are involved.
Update the water account using the correct procedure
The National Registry of Administrative Procedures describes EYDAP’s account-name-change process and supporting authorization where a representative acts. Its corporate-applicant guidance also addresses evidence of legal representation. These are administrative requirements for that service, not Golden Visa application requirements. The living registry page was checked on 15 September 2026; no original publication date is asserted here. Official EYDAP procedure.
Request the provider’s current checklist rather than reuse another buyer’s documents. Check the account address, owner details, invoice destination and any recorded balance. Have responsibility for earlier consumption reviewed and documented; do not assume a name change settles every historical billing issue.
Record completion evidence
For each utility, keep the application reference, submission date, responsible person, requested documents and unresolved items. Completion evidence should correspond to the actual task: a supplier contract, confirmed network status, updated account record or bill, as appropriate.
During inspection, test the services that the contract requires to be operational, with qualified personnel where necessary. Check common-area dependencies separately. A working apartment socket does not establish that the lift or common lighting is ready.
Hypothetical example: a meter without an active supply
An investor receives keys and sees a meter installed. The permanent network step is still pending, and no retail contract is active. The remedy is not to describe the apartment as fully operational. The parties need to identify the remaining steps and address the contractual consequences with their advisers. This is a hypothetical example, not a verified delay at a Santheos project.
Ask Santheos’ internal legal and risk-control team to check the utility responsibilities recorded in the sale and handover documents, while the engineer and relevant providers confirm technical and account status. No provider’s processing time should become a guaranteed occupancy date without supporting evidence.
For broader inspection matters, see the handover checklist and investor FAQ.
